Privacy Policy

Last updated: 7 September 2026

Le Couturier Lux Events Sagl (“Le Couturier”, “we”, “us” or “our”) is committed to protecting the privacy and personal data of visitors to lecouturier.ch, prospective clients, members and clients using our services.

This Privacy Policy explains how we collect, use, store and disclose personal data in connection with our website and services.

Our processing of personal data is primarily governed by the Swiss Federal Act on Data Protection (FADP) and its implementing regulations. Where applicable, we also comply with the European Union General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for the processing of personal data is:

Le Couturier Lux Events Sagl
Via Gen. Guisan 1
6833 Vacallo
Switzerland

Email: info@lecou.ch

Questions concerning this Privacy Policy or the processing of personal data may be sent to the above email address.

2. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data.

Information provided directly by you

When you contact us, request information, apply for membership or request one of our services, we may collect:

• name and surname;
• company name;
• telephone number;
• email address;
• messages and information included in your request;
• information concerning the services or experiences you are interested in;
• communication preferences;
• marketing consent, where provided.

If a request develops into a client relationship, we may also process additional information reasonably necessary to organise or provide the requested concierge, travel, lifestyle, event or related services.

Please avoid providing sensitive personal information through website forms unless it is strictly necessary for your request.

Information collected automatically

When you visit the website, certain technical information may be processed automatically, including:

• IP address;
• browser and device information;
• operating system;
• date and time of access;
• pages visited;
• website interaction information;
• cookie identifiers and similar technologies;
• technical and security logs.

3. Contact and Membership Forms

When you submit a Contact or Membership form on our website, the information provided is:

• sent to info@lecou.ch;
• stored within the WordPress website environment;
• transferred to and managed through our Brevo CRM for customer relationship management and follow-up activities.

We process this information in order to:

• respond to your enquiry;
• evaluate membership requests;
• understand your requirements;
• provide information about our services;
• prepare or manage a potential contractual relationship;
• maintain an appropriate history of our communications.

Where the GDPR applies, the processing is based, depending on the circumstances, on your request prior to entering into a contract, performance of a contract, our legitimate interests in managing our business relationships, or your consent.

4. Marketing Communications

We may send you information about Le Couturier services, experiences, events, invitations, news and other promotional communications only where you have provided the appropriate consent or where otherwise permitted by applicable law.

Marketing communications are managed through Brevo.

You may withdraw your consent at any time by:

• using the unsubscribe link included in our marketing emails; or
• contacting us at info@lecou.ch.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Your decision not to receive marketing communications does not affect your ability to contact Le Couturier or request our services.

5. Brevo

We use Brevo as a customer relationship management and email marketing platform.

Personal data such as your name, email address, telephone number, company information, communication history and marketing preferences may therefore be processed within Brevo.

Brevo may process information concerning email delivery and engagement, such as whether an email has been delivered, opened or a link has been clicked, where these functions are enabled and permitted by applicable law.

Brevo currently states that its database hosting infrastructure is located within the European Union.

6. Hosting and Website Infrastructure

Our website is operated using WordPress and services provided by hosting and technical service providers.

These providers may process technical information such as IP addresses, server logs and other information necessary for the secure and reliable operation of the website.

Personal data is disclosed to such providers only to the extent necessary for website hosting, maintenance, security and technical support.

7. Google Analytics

We use Google Analytics to understand how visitors interact with our website and to improve its content, performance and user experience.

Google Analytics may process information including:

• pages visited;
• duration of visits;
• website interactions;
• approximate geographic information;
• browser and device information;
• cookie or similar identifiers.

Where required by applicable law, Google Analytics is activated only after the visitor has provided the relevant consent through our cookie management system.

You can change or withdraw your cookie preferences at any time through the cookie settings available on the website.

8. Google Maps

Our website may use Google Maps to display interactive maps or geographical information.

When Google Maps is activated, Google may receive technical information including your IP address, device information and information concerning your interaction with the map.

Where required, Google Maps will be activated only after the appropriate consent has been provided.

9. Google reCAPTCHA

We use Google reCAPTCHA to protect our website and forms against spam, fraudulent submissions and automated abuse.

For this purpose, Google may process technical and interaction information concerning your device, browser and use of the website in order to determine whether an interaction originates from a human user or an automated system.

This processing is carried out for website security and fraud prevention and, where required by applicable law, subject to the appropriate consent mechanisms.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used for:

• essential website functionality;
• security;
• remembering user preferences;
• analytics and statistical purposes;
• third-party functionalities such as maps.

Our cookie consent system is managed through Complianz.

Non-essential cookies and tracking technologies are activated only in accordance with the visitor’s consent where such consent is required.

Visitors can accept, refuse or modify their cookie preferences through the cookie banner or cookie settings available on the website.

Further details regarding individual cookies, their providers, purposes and retention periods are available in the website’s Cookie Policy and cookie preference centre.

11. Disclosure of Personal Data to Third Parties

We do not sell personal data.

We may disclose personal data where necessary to:

• website hosting and technical providers;
• IT and cybersecurity providers;
• CRM and communication providers such as Brevo;
• service providers supporting the management of our website;
• Google and other providers of website functionality;
• professional advisers where necessary;
• public authorities where disclosure is required by law.

Where a user specifically requests a concierge, travel, event, lifestyle or related service, personal data may also be disclosed to third-party suppliers where this is necessary to organise or provide the requested service.

Depending on the request, these suppliers may include, for example:

• hotels and accommodation providers;
• transport providers;
• private aviation operators;
• yacht operators;
• restaurants;
• event organisers;
• property and real-estate service providers;
• security providers;
• local partners and concierge providers.

Only information reasonably necessary to fulfil the relevant request will be disclosed.

12. International Data Transfers

Due to the international nature of Le Couturier’s services and the use of certain international technology providers, personal data may in some circumstances be processed outside Switzerland.

Where data is transferred to a country that does not provide a level of data protection recognised as adequate under applicable law, we take appropriate measures where required, including contractual safeguards or other legally permitted mechanisms.

Where a client specifically requests a service to be performed in another country, the disclosure of information to suppliers located in that country may also be necessary in order to fulfil the client’s request.

13. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with legal, contractual and regulatory obligations.

Contact and membership enquiries

Information received through website forms may be retained for up to 24 months from the last relevant interaction, unless a client relationship is established or longer retention is required.

Client relationships

Information relating to clients and services is retained for the duration of the relationship and thereafter for the period necessary to comply with applicable legal and contractual obligations.

Marketing

Marketing information is retained until consent is withdrawn or the person unsubscribes, subject to the retention of minimal information necessary to record and respect the opt-out request.

Technical information

Server and security information is retained only for the period reasonably necessary for website operation, security and fraud prevention.

14. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against:

• unauthorised access;
• accidental or unlawful loss;
• misuse;
• alteration;
• disclosure;
• destruction.

Access to personal information is limited to persons and service providers who require it for legitimate business purposes.

However, no transmission or storage system can guarantee absolute security.

15. Your Rights

Subject to the conditions and limitations provided by applicable law, you may have the right to:

• obtain information about whether we process your personal data;
• request access to your personal data;
• request correction of inaccurate information;
• request deletion of personal data;
• object to certain processing;
• withdraw consent at any time where processing is based on consent.

Where the GDPR applies, you may additionally have rights including:

• restriction of processing;
• data portability;
• objection to processing based on legitimate interests;
• lodging a complaint with the competent data protection supervisory authority.

Requests can be sent to: info@lecou.ch

We may request appropriate information to verify your identity before responding to a request.

16. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

Le Couturier is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of the relevant third-party services before providing them with personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.

The most recent version will always be published on this website together with its date of last update.

18. Contact

For questions concerning this Privacy Policy, personal data processed by Le Couturier, or to exercise your data protection rights, please contact:

Le Couturier Lux Events Sagl
Via Gen. Guisan 1
6833 Vacallo
Switzerland

Email: info@lecou.ch